Customer Service Agent - Dakar

We're looking for a Customer Service Agent. Main Responsibilities: • Receive and process customer inquiries (via phone and email); • Optimize communication and relationships with various stakeholders; • Report, follow up, document and take action to resolve all ongoing issues until they are resolved; • Inform customers on products and services offered; • Perform data entry; • Perform any other duties as assigned by the immediate supervisor or related to the position.